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Future of Banking

Augmented Reality in Digital Banking will Maximize the UX Possibilities of Future Tech

There's no doubt that AR, VR and mixed reality will take the customer experience to a brand new. What can you expect, and what's the best way for the banking industry fully embrace the opportunities of the digital future?

UX Case Study: World's First Mixed Reality VR / AR Banking Design Concept

The first mixed-reality banking concept that includes virtual reality banking, augmented reality banking, tablet, desktop, wearable and mobile banking.

Banking UX Strategy: Digital Banking Trends & Challenges (2020)

20 straightforward banking UX design trends, challenges and opportunities to create amazing financial services.

Banking Industry Cuts Millions of Jobs Forced by AI and Digitization in Banking

Million of bank employees will lose their jobs in next decade, and the reason for that is technology: digitization in banking, AI in banking.

What is the future of banking and how does it depend on UX design?

This is a hypothetical question. To define the future of banking, we need to analyze the current trends in the financial industry. There are multiple and dramatic speculations on what awaits the banking sector in the next decade, but, from a customer’s perspective the only answer to "Is digital banking the future?" is "Yes.", because it is clear for everyone that our future will be digital, cashless and personalized. 

Instead of asking "Why digital banking is the future?" we have to admit that the future of banking technology is already here, and we can see more and more disruptive solutions from Fintechs. Open banking topples the monopoly of banks and gives Fintechs access to customer data across the whole industry. This will generate a huge amount of Big Data that will be utilized by highly skilled financial AI designers. Such future artificial intelligence in banking will deliver personalized solutions, offers and suggestions to customers helping to manage their finances on a new level.

There is no separate future of business or  community banking, or even a future of transaction banking, because the future of banking in general will rely heavily on the digital experience provided to its customers. This will result in huge competition, global delivery and thousands of customized digital initiatives in banking. We are looking at a world of endless opportunities due to disruptive banking technology, a tough digital world ruled by customers.


Check out the best UXDA articles about the future of banking.



Digital Banking Trends 2020: UX is the Fuel for Fintech Disruption

10 digital banking trends of 2020 that reveal the approach of disrupting financial businesses. Check out your ability to integrate user-centricity at all levels of the company.

How to Design Fintech App Using Mobile Banking Trends

Is it possible to unite dozens of traditional banking features in a single Neobank app? The answer is “yes” if you combine cutting-edge technological innovations and banking user experience.

Digital Banking Case Study: UX Design of Future Online Banking

Legendary case study on the UXDA's vision of Future Banking has collected over 100K reads and reveals the main stages of financial UX design.

The Future Open Banking Revolution Will Take UX Design to the Forefront

Total digitalization has brought changes to the finance industry and the future open banking revolution will prioritize UX Design.

How Bank Innovation Could Ruin UX: Blockchain, Open Banking and AI

Finance has always been quite conservative but it hasn’t missed out on technological progress. Due to the development of technologies, banks are becoming separated from their customers. According to research, 40% of American bank customers don’t go to...

Banking Future is in Digital Channels and UX Strategy, Not in Marketing

We need to remember that banking future depends on digital channels and UX strategy, not on marketing.