back to latest articles

Future of Banking

UX Design Strategy: Digital Banking Trends & Challenges (2020)

User Experience (UX) is about human feelings, impressions and behaviours while using banking digital interfaces. Take a look at recent banking UX design trends, challenges and opportunities to create amazing financial services.

Banking Industry Cuts Millions of Jobs Forced by AI and Digitization in Banking

Million of bank employees will lose their jobs in next decade, and the reason for that is technology: digitization in banking, AI in banking.

Digital Banking Trends 2020: UX is the Fuel for Fintech Disruption

We have extracted 10 digital banking trends that characterize the approach of really successful financial businesses. All of them are closely connected to the ability to integrate user-centricity at all levels of the company.

The Future Open Banking Revolution Will Take UX Design to the Forefront

Total digitalization has brought changes to the finance industry and the future open banking revolution will prioritize UX Design.

What is the future of banking?

This is a hypothetical question. To define the future of banking, we need to analyze the current trends in the financial industry. There are multiple and dramatic speculations on what awaits the banking sector in the next decade, but, from a customer’s perspective, it is clear that our future will be digital, cashless and personalized. 

The future of banking technology is already here, and we can see more and more disruptive solutions from Fintechs. Open banking topples the monopoly of banks and gives Fintechs access to customer data across the whole industry. This will generate a huge amount of Big Data that will be utilized by highly skilled financial AI designers. Such future artificial intelligence in banking will deliver personalized solutions, offers and suggestions to customers helping to manage their finances on a new level.

There is no separate future of business or  community banking, or even a future of transaction banking, because the future of banking in general will rely heavily on the digital experience provided to its customers. This will result in huge competition, global delivery and thousands of customized solutions. We are looking at a world of endless opportunities, a tough digital world ruled by customers.


Below you will find the best UXDA articles about the future of banking.



How Bank Innovation Could Ruin UX: Blockchain, Open Banking and AI

Finance has always been quite conservative but it hasn’t missed out on technological progress. Due to the development of technologies, banks are becoming separated from their customers. According to research, 40% of American bank customers don’t go to...

Banking Future is in Digital Channels and UX Strategy, Not in Marketing

We need to remember that banking future depends on digital channels and UX strategy, not on marketing.

Financial UX Design Agency is Working on The Future of Banking

It was announced that UX Design Agency, a small agency from Latvia, has been nominated for European’s Best FinTech Award. How did they achieve it?

Digital Banking Case Study: UX Design of Future Online Banking

78% of the time that customers spend on offline banking services is wasted. Check FinTech UX case study to find UXDA's vision of "Future Banking".

To Survive, Financial Industry Has to Adapt Design Thinking in Banking

Design Thinking is needed to adapt banking services to the new world. In a human-centered economy your service has to be user-centered.