User Experience (UX) is about human feelings, impressions and behaviours while using banking digital interfaces. Take a look at recent banking UX design trends, challenges and opportunities to create amazing financial services.
Million of bank employees will lose their jobs in next decade, and the reason for that is technology: digitization in banking, AI in banking.
We have extracted 10 digital banking trends that characterize the approach of really successful financial businesses. All of them are closely connected to the ability to integrate user-centricity at all levels of the company.
Total digitalization has brought changes to the finance industry and the future open banking revolution will prioritize UX Design.
This is a hypothetical question. To define the future of banking, we need to analyze the current trends in the financial industry. There are multiple and dramatic speculations on what awaits the banking sector in the next decade, but, from a customer’s perspective, it is clear that our future will be digital, cashless and personalized.
The future of banking technology is already here, and we can see more and more disruptive solutions from Fintechs. Open banking topples the monopoly of banks and gives Fintechs access to customer data across the whole industry. This will generate a huge amount of Big Data that will be utilized by highly skilled financial AI designers. Such future artificial intelligence in banking will deliver personalized solutions, offers and suggestions to customers helping to manage their finances on a new level.
There is no separate future of business or community banking, or even a future of transaction banking, because the future of banking in general will rely heavily on the digital experience provided to its customers. This will result in huge competition, global delivery and thousands of customized solutions. We are looking at a world of endless opportunities, a tough digital world ruled by customers.
Below you will find the best UXDA articles about the future of banking.
Finance has always been quite conservative but it hasn’t missed out on technological progress. Due to the development of technologies, banks are becoming separated from their customers. According to research, 40% of American bank customers don’t go to...
We need to remember that banking future depends on digital channels and UX strategy, not on marketing.
It was announced that UX Design Agency, a small agency from Latvia, has been nominated for European’s Best FinTech Award. How did they achieve it?
78% of the time that customers spend on offline banking services is wasted. Check FinTech UX case study to find UXDA's vision of "Future Banking".
Design Thinking is needed to adapt banking services to the new world. In a human-centered economy your service has to be user-centered.