UXDA review by ITTI Digital for which UXDA delivered a UX transformation of a 15-year old core banking solution.
What does it feel like to work with the world's leading financial design agency? In a series of articles, we are inviting you to join the journey of our clients and explore their insights collected by Clutch about the work of UXDA.
With ITTI Digital’s permission, we are sharing an exclusive step-by-step case study on designing a next-generation banking back office that will definitely become a game changer in the industry.
Following the success of our article about banking back-office flaws, UXDA dared our team to create never-before-seen banking back-office financial UX designs that would clear a path to a different approach.
We may define a core banking system as a banking software platform that ensures multiple processes at a bank’s back end and back office, needed for delivering banking services to its customers. Core banking solutions help to digitize key banking processes and significantly increase efficiency.
Unfortunately, core banking software design is often too complex and not user friendly requiring additional efforts by bank employees to learn and use it, which may result in banking errors. That is why it is extremely important to architect core banking products based on the employees’ user experience.
User centered core banking design could significantly reduce the number of errors in the banking back office and raise employee satisfaction, motivation and learning rates.
Check out the best UXDA articles about core banking design and banking back-office case studies.
Out of date back-office systems hold banks back from digitizing and providing the best user experience. We collected a number of real-life cases that demonstrate the dramatic impact inner culture has on customers.
The digitalisation of the banking industry is rising, especially due to ready-to-use digital banking solutions provided by IT vendors. But are these solutions really best for their users? What threats can appear for the financial industry in the future...
UXDA team is happy to see our partners between TOP11 global banking software vendors and is grateful for the opportunity to reinvent financial industry through customer-centered financial design.